Don’t do a thing – don’t pick up the phone, write an email or organise a briefing – until you can honestly say that you understand your organisation’s strategy. Not the strategy as written in the three-year plan, but the strategy inside the minds of those who developed it and those charged with making it happen
When to intervene…
How many times have we listened into a conversation or glanced over someone’s shoulder at what they’re reading and wanted to speak up? This happened to me recently . . . I was watching a mother who was helping her son with his maths homework. He was tackling an algebra equation.
I used to love algebra and thought I could do this (even if I was being nosy and reading the sums upside down).
What’s in a number?
Why is it that 0845 numbers seem to take longer to connect when phoning from a mobile than off a landline?
We are in an era where landlines are scarcely used and mobile phones are glued to our ears, yet the astronomical charges of 0845 numbers from mobiles are increasing instead of decreasing.
Commuting but not communicating – where has the use of our voice disappeared to?
Day after day, travelling on London Underground has me thinking that we are all forgetting the simple words of the English language.
Eye contact with the woman sitting opposite you is unimaginable; as for starting a conversation with a stranger – too absurd beyond belief.
For newly appointed leaders of internal communications
If you are new in your role in Internal Communications, congratulations! This is a time of great opportunity. You’ll want to make a positive impact from day one.
Stunning, environmental portraits of people at work are helping to transform Insight magazine. After being awarded Photographer of Year by the Institute of Internal Communication, AB’s in-house photographer David Cotter has been travelling the country taking impressive portraits of the nation’s small business owners.
Insight magazine is for tenants of Network Rail Property – men and women running small and medium-sizes enterprises, from florists to fishmongers.
Is the employee engagement survey dead?
Twice this year we have been invited into organisations hard on the heels of a MORI-style employee engagement survey. The results were in but something didn’t add up.
A fair cop
When our journalist, Gary Moss, heard that Police Community Support Officers were sometimes referred to as ‘policing on the cheap’, he made it his business to dispel the myth.
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